Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t guarantee you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift certificates
• Personalised name pendants

How to request a refund or return?

To request a refund or return, you can go to our contact page and select the "Refund or Returns" enquiry type. We will also need your proof of purchase, you can supply your invoice number containing the the product you would like to refund or return straight into the message body along with any notes that may help us assist you.

Please do not send your purchase back to us until one of our repusentatives have contacted you.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

Once our repusentative has contacted you and given you further instructions, if our repusentative has requestedyou to return the product, once it is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that Silver Keeper is not responsible for covering your shipping fee to return your item back to us.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please feel free to contact us

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged out of the box. If you need to exchange it for the same item, feel free to contact us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Chelsea Centre, 9 Chamberlain Road, Berea, East London, 5217, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.